Privacy Policy

Who are we?

Our website address is: https://huangjiatravel.com.

1. Overview

Welcome to Huangjia International Travel Agency. We are a travel agency specializing in inbound tourism to China, offering customized itinerary services via WhatsApp, telephone, email, and web forms. This policy explains how we collect, process, protect, and retain the personal information submitted by individuals (hereinafter referred to as "Customers") during the travel consultation or booking process, whether you are located in China or abroad.

Please read carefully. By contacting us or booking a service, you agree to the practices described herein .

2. Scope and Legal Framework

We are bound by China's Personal Information Protection Law (PIPL) , which applies to any entity that processes personal data within China, regardless of its location or the nationality of its customers. The PIPL
provides clear provisions regarding notification, consent, data minimization, individual rights (such as the right to access, the right to correction, the right to erasure, and the right to data portability), and security safeguards.

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3. Information we collected

When you make an inquiry or request a quote, we only collect the necessary information:

• Contact information (name, email, WhatsApp/phone number)
• Passenger information (nationality, passport validity, number of passengers, age of passengers under 14 years old)
• Travel interests (e.g., hiking, cultural tours, family trips, dating)
• (Optional) Dietary or accessibility needs (e.g., halal food, assistive devices)

Purpose: We collect this data only to design and confirm your travel arrangements. We will not request payment information, location tracking information, or other sensitive personally identifiable information such as biometrics. Any sensitive personal data (such as medical conditions, disabilities, or guardian information for minors under the age of 14) will be processed only with your separate consent —collected only when necessary and clearly explained to you beforehand.

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4. How we use your information

Your personal information will only be used for the following purposes:

• Quotation and itinerary design
• Draft a pro forma invoice for your approval.
• Final booking confirmation and on-site itinerary coordination
• Communicate travel details via WhatsApp, email, or phone.

You may withdraw your consent for non-essential uses at any time; essential data (such as travel dates and contact information) is necessary to provide the service. Under the Personal Information Protection Act (PIPL), we will not refuse to provide the service if you withdraw your consent—unless the data is critical to providing that service.

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5. Legal basis for handling

In accordance with the Personal Information Protection Law, we base our decisions on the following legal grounds:

Base	use cases
Contractual necessity	The processing required to meet your travel service requests (itinerary planning, pricing, coordination).
agree	For optional or sensitive data (such as health information, dietary needs, and personal information of minors).

Unlike the GDPR, the “legitimate interest” in the PIPL is not an independent legal basis . We ensure that data collection is limited to the minimum necessary to achieve the intended purpose.

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6. Your rights as a data subject

Under the Personal Information Protection Act (PIPL), you have the right to:

• Understand how your data is used
• Access or obtain a copy of your data
• Correcting inaccurate or incomplete data
• Delete your data (if consent is withdrawn, the purpose has been achieved, or the statutory retention period has expired).
• Referral (portability) to another provider
• Restricting or refusing processing beyond the agreed purpose

To exercise any of the above rights, please contact us via huangjiatrip@gmail.com or WhatsApp/phone (+86-173-4744-6388). We will respond within 10 business days.

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7. Cookies and web tracking

We use only basic session cookies and have the option to use Google Analytics for anonymous website usage statistics. None of our cookies collect sensitive information or track your location. You can opt out at any time through your browser settings.

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8. Third-party disclosure and cross-border transfer

We will only share your data with trusted third-party service providers (such as hotels and vehicle suppliers in Zhangjiajie) when necessary to complete your travel arrangements . All such providers are bound by confidentiality agreements.
If any data is transferred outside of China (e.g., for hosting or analysis), we will ensure that:

• Further consent is required , and clear notification must be provided.
• One of the following compliance measures has been taken: CAC security assessment , certification , or standard contractual terms .

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9. Data Retention

We retain your information only for the time necessary to provide the service or for the time required by law.

• Consultation or cancellation of the trip: Reservation for up to 3 years for audit/regulatory inspection.
• Confirmed bookings: Reserved for 10 years after the end of the trip.

When the retention period expires, all personally identifiable information will be securely deleted or anonymized.

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10. Data Security

We maintain a security protocol that complies with PIPL requirements, including administrative, technical, and physical security measures:

• Employee training and confidentiality agreements;
• Conduct regular data processing audits;
• Electronic data encryption;
• The incident response plan complies with the PIPL breach notification rules (high-risk cases must be notified to the relevant authorities and affected individuals within 3 business days).

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11. Children under 14 years old

If you are booking services for a minor under the age of 14, please ensure that their parent or guardian separately signs a written consent form agreeing to our processing of the minor's personal information. All personal data of minors is considered sensitive information , and we will strictly protect their privacy.

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12. Updates to this policy

We may update this policy to reflect changes in law or our service practices. The latest version will always be posted on the huangjiatravel.com website. If changes have a significant impact on your rights, we will notify you directly (e.g., via email or SMS).

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13. Contact Information

If you have any questions, feedback, or requests regarding your personal data, please contact us:

• Email: huangjiatrip@gmail.com
• WhatsApp: https://wa.me/8617347446388

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Thank you for trusting Huangjia International Travel Agency – your partner for inbound tourism in China.